Product user guides.
Learn how to use products from LONEALERT, click on any of the links to scroll to a product.
Management and
admin guides.
The O.W.L. (Overseeing Working aLone) is the behind-the-scenes management portal of LONEALERT. This lone working software system enables all of LONEALERT’s lone working devices to send alerts in any given situation.
Access range guides.
See below for guides on our Access range or click below to find out more about what it offers.
How to use the
text in service.
Watch this short video to learn how to set up and can use the LONEALERT text-in service for lone working.
How to use the
check call service.
Use this service when lone working to check in and out by automated call from any phone.
Useful numbers
Text-in numbers
Use this service when lone working to check in and out by SMS, for example if you have no Wi-Fi or data signal.
LONEALERT Text-In Main: +447860005139
LONEALERT Backup 2: +447786201161
LONEALERT Backup 3: +447786202084
Check call numbers
LONEALERT Check-Call: +442070722581
Panic number
Use this number to raise an immediate panic in LONEALERT and record call. Save number to speed dial or as ICE emergency contact on smartphone.
LONEALERT Panic: +442070810969
Lone Worker App.
Did you know that you can also run the Lone Worker App on any smartphone – simply log in with your registered number and carry on as normal. Use this service for example if your usual smartphone runs out of battery or has no signal.
IDX Alert guide.
SOS Fob guide.
A small lightweight and durable safety device. Ideal for those with a public facing role that need the added protection the SOS Fob can bring.
Man Down X guide.
A robust, hard wearing safety device with tilt activating alert and dedicated panic alarm. This device is ideal for those working in an industrial setting or roles that involve manual labour.
Twig One guide.
A high performing, fully remote configurable, hard-wearing and robust safety device, that is IP67 certified.
Twig One ATEX guide.
An intrinsically safe, ATEX certified lone worker device that is designed for lone workers working in hazardous or potentially explosive environments such as petrochemical industry, science and bio or in an industrial setting.
Older product guides.
As technology advances some of our devices have been superceded with newer versions, although we don’t sell these devices anymore we still provide support guides for any existing users using these devices.
Need some help or have a question?
Got a question about a device or one of our products? We are always here to help you get the most out of our service. Head over to our help centre to find the answer to your question or to get in touch with a member of our team.