Lone workers alerts managed.
Response Time
10 seconds – operator is on the line | 120 seconds – operator completes assessment.
LONE WORKER MONITORING
Alarm Receiving
Centre.
Highly-trained and experienced call handlers respond to lone worker alarms and manage life-threatening emergencies
Have alerts sent direct to the LONEALERT ARC
When an alert has been received from a lone worker, The LONEALERT Response team are able to listen in live to the situation via 2 way audio channel from the lone worker device. The trained ARC worker provides reassurance whilst deciding whether it is necessary to summon the emergency services.
Emergency Response
In a verified emergency incident, operators will arrange an appropriate emergency response and then follow your custom procedure to notify you and keep you informed.
Trained operators
Our Alarm Response Operators are highly trained and experienced at responding to critical and life-threatening emergencies.
Managed 24/7
Our Alarm Receiving Centre operates 24 hours a day, 7 days a week, making sure we can get you the help you need no matter what time it is.
Accreditations for our ARC.
Our ARC and the team have the following accreditations:
- BS8484:2016 – Lone Working
- BS9518:2021 - Processing of alarm signals.
- BS5979 – Structure of the ARC
- BS8418 – Video Motion Detection
- BS7858 - Security Vetting
- CCTV SIA Licenses – All staff fully licensed in all CCTV duties
- Secured by Design product - In order to achieve Secured by Design status, The ARC had to adhere to rigorous test standards required by the police.
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