This advise is predominantly for UK Based clients – see What if I need an International Response if you are outside of the UK.
Can I get an Emergency Response? In a word, yes.
Once an alert is raised to the ARC and the operator has decided that an emergency response is required, they are able to use their Unique Reference Number to request a police response or call 999 to request an ambulance or fire service, using the information provided by the lone worker - or that transmitted from the device - to get the right help to the right location if it is needed.
Some organisations, particularly those with their own in-house security and CCTV systems, choose to control their own response escalation procedures in the case of an emergency. In this instance, it may be that supervisors call 999 in the case of an incident involving one of their lone workers to request the most suitable emergency service if it is needed.