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Choose your response

Emergency services

This advise is predominantly for UK Based clients – see What if I need an International Response if you are outside of the UK.

Emergency Services

Can I get an Emergency Response? In a word, yes.

Response - Emergency services
All of the operators in LONEALERT’s dedicated ARC are highly trained to deal with each alarm call they receive and will call for an emergency response should the situation require it. We have robust procedures in place to support their decision making and our range of lone worker devices, combined with the O.W.L, have various features that assist operators in deciding whether an emergency response is required.
Lone worker protection - LONEALERT

Once an alert is raised to the ARC and the operator has decided that an emergency response is required, they are able to use their Unique Reference Number to request a police response or call 999 to request an ambulance or fire service, using the information provided by the lone worker - or that transmitted from the device - to get the right help to the right location if it is needed.

Some organisations, particularly those with their own in-house security and CCTV systems, choose to control their own response escalation procedures in the case of an emergency. In this instance, it may be that supervisors call 999 in the case of an incident involving one of their lone workers to request the most suitable emergency service if it is needed.

You may have people working on other areas of a site – a Security Guard in the gatehouse, or staff in other departments who can get to the lone workers location in seconds themselves and if required, call 999 with an accurate update of the lone workers condition, and gain a suitable response from the most suitable service.
Lone worker protection - Emergency services owl facts

Where next?

Other Devices

Other Devices

Do you have other lone workers with different needs? View our range of devices.

The O.W.L

The O.W.L

Understand the important role The O.W.L plays in your lone worker solution.

Your Response

Your Response

Having the right response is vital. Have a look at the different types of response available.

Your Industry

Your Industry

Lone workers have many faces from many industries. Understand why you may be at risk.

Blogs

Blogs

Have a read of the latest news and blogs. Tell us your thoughts about #LoneWorking.

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