0330 999 8484      enquiries@lonealert.co.uk      Log in

Lone Worker Protection Latest News

Essential safety precautions every charity worker should be using

Working in the community and volunteering for a charitable organisation can be a rewarding and satisfying experience. However, the very nature of working amongst a community – and in some cases – working alone, can leave charity workers vulnerable and exposed to high levels of risk. It is therefore imperative that your personal safety is considered at all times. In this article, Mathew Colley, an expert in lone worker protection solutions, shares his top tips on what safety precautions charity workers should take in order to protect their safety.

Home visits

If your charity duties involve carrying out home visits, then you should preferably be going out in twos rather than alone. This is particularly important if you are visiting someone for the first time. Be mindful that if you are visiting someone in their own home for the first time, your presence may be unwanted and/or pose a threat and you will need to offer reassurance. You can do this by:

  • always confirming the time and day of your visit
  • visit when you say you will
  • give the client an idea of how long the meeting will take and try to adhere to it
  • avoid any actions or words which may be interpreted as judgmental or aggressive

Going it alone

It is not always possible to work with another volunteer. Some tasks such as working in a charity shop or doing home visits may need to be carried out alone. In this case, you should always be aware of the risks involved and know what exit strategies are available should you start to feel uncomfortable or threatened. Always carry a mobile phone, and know what to do in the event of an emergency. At all times, trust your instincts. If something doesn’t feel right, make an excuse to leave and notify someone immediately.

Stay in touch

It is important to establish clear lines of communication so that your employer/colleagues know where you are, who are with, and how long your visit is likely to take.

Many charities have tried to tackle lone worker safety by using a simple ‘buddy’ system, whereby workers call a colleague to let them know they are okay, but in many cases, this has proven to be unreliable.

A lone worker protection system is an ideal and cost effective solution for the voluntary sector because it can be integrated into a charity worker’s mobile phone. Users ‘check in’ by sending a text message with their estimated visit duration. The lone worker system will check up on them at desired intervals, and an escalation process is triggered if the user does not respond to check up messages.

Act responsibly

Charitable organisations should act responsibly in protecting their volunteers by carrying out a risk assessment and put systems in place to ensure those who work alone are safe. Volunteers and employees must also play their part in maintaining their own personal safety by adhering to the safety measures put in place by the organisation to protect them. For example, phoning in on time, using equipment correctly, reporting areas of concern to their safety and attending staff training.

Article by Mathew Colley of LONEALERT, the UK’s provider of lone worker protection solutions. We work with organisations in the third sector, providing lone worker alarms, and safety solutions to protect charity workers who work alone.

  • 2487
  • Last modified on Monday, 07 December 2015 15:10

LONEALERT is a leading supplier of lone worker protection solutions and lone worker alarms to protect staff who work remotely, alone or are vulnerable.

Website: www.lonealert.co.uk

More Latest News

Where next?

Other Devices

Other Devices

Do you have other lone workers with different needs? View our range of devices.

The O.W.L

The O.W.L

Understand the important role The O.W.L plays in your lone worker solution.

Your Response

Your Response

Having the right response is vital. Have a look at the different types of response available.

Your Industry

Your Industry

Lone workers have many faces from many industries. Understand why you may be at risk.



Have a read of the latest news and blogs. Tell us your thoughts about #LoneWorking.

The LONEALERT Team release regular updates lone worker protection these include
newsletters, blogs as well as latest products. You can keep up to date with this
information by signing up to future updates.

Signup to updates
DMC Firewall is developed by Dean Marshall Consultancy Ltd