Lone Working Blog

Why choosing the right Lone Worker provider is important

There are an ever-increasing number of lone workers all around the world. As employers search for a provider that is able to offer a viable solution - whether they’re looking to keep things simple with a lone worker app or protect their staff with lone worker devices - it’s important to ensure that they’re choosing the right provider.

Modern lone working devices vary greatly in terms of their features, so there are a range of considerations to be aware of. Because of this, it’s important to ensure that customers are given honest recommendations for the most appropriate device with their requirements in mind. For example, if they have lone workers situated in remote locations where mobile signal cannot be guaranteed, the Spot Gen3 boasts advanced GPS location and a panic button that connects via satellite. However, for staff with a public facing role, such as a social worker, they may benefit from a more discreet device (If you’re unsure about where to start and would like some friendly, no obligation advice, you can give us a call on +44 (0)330 999 8484).

Another important consideration to make is the response procedure. If an alarm is raised, who is made aware of it? How can they help? With LONEALERT, there are several response procedures available to organisations and their lone workers, all designed to provide the most effective assistance in any circumstance. Organisations may choose to send all alerts to LONEALERT’s dedicated 24/7 Alarm Receiving Centre (ARC) which is filled with highly trained operational staff who will escalate the response procedure depending on each individual situation.

Alternatively, other organisations may designate certain members of the workforce as responders for lone workers at certain times. Due to the flexibility of LONEALERT’s intuitive O.W.L system, all response methods can be mixed to suit the needs of every organisation at various levels, such as individual team, lone worker or even the time of day.

If you’re looking for a solution that provides a complete overview of your lone worker operations, you can find out more about our O.W.L interface in the video below:

The O.W.L (Overseeing Working aLone) is our operating system. In a nutshell, it is your eyes and ears and oversees people that are working aLone or remotely, allowing you to support and supervise lone workers wherever they are. This is the heart of your lone worker protection system, which we have rebuilt from the ground up to make it more intuitive and easier than ever before to manage your lone workers.

Before making any final decisions regarding your lone worker provider, you should ensure that you have complete trust in your company of choice, with a great indicator to keep in mind being BS8484 certification. As an ARC is required for BS8484 certified providers, this could potentially mean that any alerts raised might be sent to an office 200 miles away from your staff, but at LONEALERT we understand that some organisations may prefer to keep things a little closer to home. Happy to rely on colleagues looking out for lone worker alerts during 9-5 but need LONEALERT’s ARC throughout the night? Our flexible system has you covered.

If you lack faith in your providers, it’s less likely that you’ll have faith in your solution. On the other hand, if you choose a provider that you do trust, you can feel confident in the knowledge that your staff are suitably protected as they go about their lone working roles.

We’re delighted to be exhibiting again at the Health and Safety Event on Stand N30 from April 9th to April 11th at the NEC, Birmingham. Come along to speak to us about our lone working device range, and be among the first to see the next generation of our lone working system in action - The O.W.L! Tweet us @LONEALERT using the hashtag #LoneWorking.

You may also find the following of interest...

Health & Safety Event 2019 - Register your interest today with LONEALERT

Click here to register your interest with
LONEALERT for The Health & Safety Event >

Listen to lone worker expert Clive Wheawall’s speech on lone working and business efficiencies Listen to lone worker expert Clive Wheawall’s speech on lone working and business efficiencies.
Clive is scheduled to speak on Thursday 11th April 2019 at the Health & Safety Event, NEC, Birmingham. For more information please contact LONEALERT on 0330 999 8484
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  • Last modified on Thursday, 28 March 2019 10:11

LONEALERT is a leading supplier of lone worker protection solutions and lone worker alarms to protect staff who work remotely, alone or are vulnerable.

Website: www.lonealert.co.uk

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Where next?

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The O.W.L

The O.W.L

Understand the important role The O.W.L plays in your lone worker solution.

Your Response

Your Response

Having the right response is vital. Have a look at the different types of response available.

Your Industry

Your Industry

Lone workers have many faces from many industries. Understand why you may be at risk.



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