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LONEALERT brand logo - Overseeing Working Alone

CALL US ON 0330 999 8484 ||

CALL US ON 0330 999 8484 ||

Protecting lone workers.

Learn more about what we do at LONEALERT and our passion for protecting lone, remote and hybrid workers. 

Our lone worker solutions

Understand our lone worker ecosystem and our multi level approach to create a robust lone worker solution that performs.

Our devices

Manage your lone workers

This section will provide you with all the relevant information needed to ensure best practice for employers. 

Useful documents

Protecting lone workers.

Learn more about what we do at LONEALERT and our passion for protecting lone, remote and hybrid workers. 

Our lone worker solutions

Understand our lone worker ecosystem and our multi level approach to create a robust lone worker solution that performs.

Manage your lone workers

This section will provide you with all the relevant information needed to ensure best practice for employers. 

Need help or have a question about lone working?

Welcome to LONEALERT’s lone worker help centre.

FOR EXISTING CUSTOMERS

Raise a support ticket.

Already a customer and need some help with your account? Raise a ticket by filling out the form below. Alternatively email us at [email protected] or call 0330 999 8484.

FOR NON CUSTOMERS

General enquiries.

Looking for a lone worker solution that works for you? Get in touch with our team to find out why LONEALERT is the right solution for your organisation.

Frequently asked questions
.

You can reset your password on the login page of The OWL Portal, by selecting “Click here to Set / Reset your Password” and following the instructions. The password can be reset using a phone number or email address, depending on how a user is set up.

Single Sign On is also available too for all accounts.

This depends on whether you are using the ARC or not.

If you are not using our ARC responses are automated in the form of notifications and calls which are instant. With the ARC response times have targets as part of the BS 8484 accreditations, as shown below.

ActionTime (s)Calls to fall within activation/verification response times (%)
Alarm activation message/call received at ARC and operator starts verification1080
4098.5
Complete verification12080
18090
60098.5

 

All of our devices come with a handy guide to get you set up quickly and easily. We also have a range of helpful video guides that can be accessed from our Lone Worker App. 

Still unsure on how to use your device? We offer remote training sessions to help you understand how to best use your device. Simply call us on 0330 999 8484 or contact us using the form above to arrange a training session.

To retrieve your PIN you can either login to The OWL Portal to access your user PIN, or request your user PIN from your LONEALERT Champion. Alternatively, please email [email protected] or contact support using the form above.

Yes we do! Our Alarm Receiving Centre has highly-trained and experienced call handlers that respond to lone worker alarms and manage life-threatening emergencies. Our ARC is managed 24/7 to give you peace of mind that your lone workers are protected and are able to get help when they need it. Find out more about our Alarm Receiving Centre.

We offer a range of responses to suit your organisation and many of our customers use our ARC everyday. However, we also have other response paths such as localised alerts, using your own control room or even implementing a combined response. Understand all of our response options.

Many of our lone worker devices have a two way communication or listen in feature, to make it easier to keep in contact with your lone workers or provide updates in an emergency. Have a look at all of our lone worker devices and the features available.

The OWL Portal is our lone worker management system which helps employers oversee working alone. It allows you to configure, set up and manage your lone workers, their devices and alerts. The OWL Portal can help you locate your lone workers at anytime, customise escalation paths, understand device usage and also provide insightful reports. Understand more about the power of The OWL, our lone worker management system.

How to find us
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Download our lone worker brochure
.

You’re so close to downloading our brochure. Fill out a few details to get your copy now.

Get your lone worker policy
.

Make sure you get your copy of our lone worker policy template. A practical guide to promoting safe working environments. Fill out a few details to get your copy now.