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Support & Training

Support and Training from LoneALERT for lone worker protection

At Advance IT Group and LONEALERT we strive to ensure that customers are completely satisfied with the training they receive and get the best service bespoke to their needs. We have streamlined our processes and procedures so we have more time to tailor each training session to customer requirements.

  • We provide a clear outline of instructions, videos and free training available – no hidden costs
  • We customise our training and agree clear objectives with stakeholders prior to training. We can tailor the training around what the lone workers do, the dangers they face and the types of learning needs they have.
  • Training materials provided free of charge including full instructions booklets, mini guides, PowerPoint presentations, session plans, YouTube videos, E-learning
  • E-learning – bitesize to keep end user interest and focus
  • Evaluation forms - always looking to do even better and welcome all feedback to improve
  • Ongoing and refresher training.
  • Unlimited customer support including access to all lone workers.

We usually look at this in three phases:

  1. Pre Go Live / Implementation. What resources are needed, what are training and learning requirements and where are the gaps in your knowledge or lone worker policy and procedure.
  2. Go Live. Getting all lone workers, administrators and respondents trained as completely, promptly and efficiently as possible with a view to reducing lost time.
  3. Post Go Live. Continual monitoring of performance, usage and KPI’s, refresher training should these dip – for lone workers or managers, and picking up and training new starters who might not have benefitted from the initial go live.

Contact us today so we can discuss your bespoke training and support requirements and design a package to suit and your employees.

Need Help?

Not sure which solution is right for you? Please call us now on 0330 999 8484 to speak to one of our lone worker protection representatives.

Alternatively you can visit our contact page for more information.

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The LONEALERT Team release regular updates on the lone working industry which include newsletters, mail shots, blogs as well as lone worker protection product information. You can keep up to date with this information by signing up to future updates.

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